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For Information Only

2018 Citizen Survey Results



Presented To: City Council
Presented: Tuesday, Aug 14, 2018
Report Date: Wednesday, Jul 25, 2018
Type: Correspondence for Information Only



Signed By

Report Prepared By
Eliza Bennett
Director of Communications and Community Engagement
Digitally Signed Jul 25, 18

Division Review
Eliza Bennett
Director of Communications and Community Engagement
Digitally Signed Jul 25, 18

Financial Implications
Liisa Lenz
Coordinator of Budgets
Digitally Signed Jul 25, 18

Recommended by the C.A.O.
Ed Archer
Chief Administrative Officer
Digitally Signed Jul 25, 18

Resolution

For Information Only

Relationship to the Strategic Plan / Health Impact Assessment

In their 2015-2018 Strategic Plan, Council called for a citizen satisfaction survey to be conducted in 2016 and again 2018. The attached report provides the survey results, in line with Council's strategic pillar, "Responsive, Fiscally Prudent Open Governance".

Report Summary

In their 2015-2018 Strategic Plan Greater Together, City Council outlined the need for a citizen satisfaction survey to be conducted in 2016, and again in 2018. The City contracted Metroline Research Incorporated, a national marketing firm, to conduct both surveys. The purpose of the survey was to measure citizen perceptions and attitudes regarding the services provided by the City of Greater Sudbury and general levels of satisfaction with local quality of life. This report provides an overview of the 2018 survey results.

Financial Implications

There are no financial implications associated with this report.