For Information Only
Relationship to the Strategic Plan / Health Impact Assessment
This report relates to the priority of "Responsive, Fiscally Prudent, Open Governance" as outlined in 2015-2018 Corporate Strategic Plan.
Report SummaryIssue: Residents and/or staff have filed complaints to the wrongdoing hotline.
Rule: In accordance with our priority of "Open Governance", complaints need to be properly investigated.
Analysis: Our analysis identified a higher than anticipated volume of complaints due to some confusion about the purpose of the Wrongdoing Hotline.
Conclusion: Approximately ten percent of the 80 complaints required investigations to be conducted. Eight of these investigations resulted in actions being taken to improve future compliance with CGS policies.
No financial implication.